RETURNS AND REFUNDS POLICY
At ColdCo, we want you to be satisfied with your purchase of commercial refrigeration products and shop fittings. Our Returns and Refunds Policy ensures that you have the necessary RETURNS AND REFUNDS POLICY
At ColdCo, we want you to be satisfied with your purchase of commercial refrigeration products and shop fittings. Our Returns and Refunds Policy ensures that you have the necessary information about returning items and requesting refunds.
Eligible Products:
You may request a return and refund for products that meet the following criteria:
The product is in its original condition with all accessories and packaging.
The product is unused and free from damage or alterations.
The return request is made within the specified return period (varies by product).
Customized or special order products are not eligible for return unless they have manufacturing defects.
Return Request:
To initiate a return, please contact our customer support team within the stipulated return period for your specific product. You will be guided through the return process and provided with instructions for return shipment.
Return Shipping:
Customers are responsible for the cost of return shipping. We recommend using a reputable shipping carrier with tracking capabilities to ensure the safe return of the product.
Inspection and Approval:
Upon receiving your returned item, our team will inspect it for compliance with our return policy. If the product meets the criteria, a refund or replacement will be processed.
Refund Process:
Refunds will be issued using the original payment method. The processing time may vary, but we strive to complete the refund as quickly as possible, typically within 5-10 business days after approval.
Deductions:
In certain cases, deductions may be applied to the refund amount if the product is not returned in its original condition, missing accessories, or packaging. We will inform you of any deductions during the return approval process.
Manufacturer's Warranty:
If your product is found to have manufacturing defects, it may be covered under the manufacturer's warranty. Please refer to the warranty information provided with your purchase.
Non-Refundable Items:
The following items are non-refundable:
Services and installation fees.
Customized or special order products (unless they have manufacturing defects).
Cancelled Orders:
If you wish to cancel your order before it has shipped, contact us immediately. We will attempt to accommodate your request; however, we cannot guarantee cancellations for orders that have already been processed or shipped.
Refund Exceptions:
Refund exceptions may apply in specific cases, including but not limited to cases of fraud, unauthorized transactions, or warranty claims. We reserve the right to determine these exceptions on a case-by-case basis.
ColdCo is committed to ensuring a transparent and straightforward return and refund process. If you have any questions or require assistance with a return, please reach out to our customer support team. We aim to provide you with the best possible customer experience.
ssary information about returning items and requesting refunds.
Eligible Products:
You may request a return and refund for products that meet the following criteria:
The product is in its original condition with all accessories and packaging.
The product is unused and free from damage or alterations.
The return request is made within the specified return period (varies by product).
Customized or special order products are not eligible for return unless they have manufacturing defects.
Return Request:
To initiate a return, please contact our customer support team within the stipulated return period for your specific product. You will be guided through the return process and provided with instructions for return shipment.
Return Shipping:
Customers are responsible for the cost of return shipping. We recommend using a reputable shipping carrier with tracking capabilities to ensure the safe return of the product.
Inspection and Approval:
Upon receiving your returned item, our team will inspect it for compliance with our return policy. If the product meets the criteria, a refund or replacement will be processed.
Refund Process:
Refunds will be issued using the original payment method. The processing time may vary, but we strive to complete the refund as quickly as possible, typically within 5-10 business days after approval.
Deductions:
In certain cases, deductions may be applied to the refund amount if the product is not returned in its original condition, missing accessories, or packaging. We will inform you of any deductions during the return approval process.
Manufacturer's Warranty:
If your product is found to have manufacturing defects, it may be covered under the manufacturer's warranty. Please refer to the warranty information provided with your purchase.
Non-Refundable Items:
The following items are non-refundable:
Services and installation fees.
Customized or special order products (unless they have manufacturing defects).
Cancelled Orders:
If you wish to cancel your order before it has shipped, contact us immediately. We will attempt to accommodate your request; however, we cannot guarantee cancellations for orders that have already been processed or shipped.
Refund Exceptions:
Refund exceptions may apply in specific cases, including but not limited to cases of fraud, unauthorized transactions, or warranty claims. We reserve the right to determine these exceptions on a case-by-case basis.
ColdCo is committed to ensuring a transparent and straightforward return and refund process. If you have any questions or require assistance with a return, please reach out to our customer support team. We aim to provide you with the best possible customer experience.