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ColdCo Customer Care

Extended Warranty

Protect your ColdCo refrigeration equipment with extended warranty coverage and continued support beyond the standard warranty period.

Extended Warranty Protection

Your refrigeration equipment is an important part of your business. Our Extended Warranty service provides additional protection and support to help keep your equipment operating reliably after the standard warranty period.

Additional Protection

Extend the protection available for eligible ColdCo equipment beyond the original warranty period.

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Continued Support

Access continued technical support and assistance for eligible equipment during the extended warranty period.

Added Peace of Mind

Keep your commercial refrigeration equipment protected while reducing unexpected repair concerns.

About the Extended Warranty

The ColdCo Extended Warranty is designed to provide additional protection for eligible refrigeration equipment once the original manufacturer or standard warranty period has ended.

Warranty availability, duration and coverage may vary depending on the equipment model, purchase conditions and the applicable warranty terms.

Important

Please retain your original purchase documentation, equipment details and warranty information. These details may be required when requesting warranty assistance.

Warranty Eligibility

Extended Warranty coverage is available only for qualifying ColdCo products and is subject to the applicable warranty terms and conditions.

  • The equipment must be eligible for Extended Warranty coverage.
  • Product and purchase details must be available for verification.
  • The equipment must have been purchased through an authorised ColdCo sales channel where applicable.
  • Warranty coverage is subject to the applicable terms and conditions.
  • Certain components, consumables or types of damage may be excluded from warranty coverage.

What the Extended Warranty Covers

Subject to the specific warranty terms applicable to your equipment, Extended Warranty support may include assistance relating to qualifying equipment faults and covered components.

  • Covered mechanical or electrical faults.
  • Assistance with qualifying equipment failures.
  • Technical assessment of reported warranty issues.
  • Repair or replacement of eligible components where applicable.
  • Technical support relating to covered equipment.
Coverage Notice: Actual coverage depends on the individual product, warranty plan and applicable ColdCo warranty terms. Please refer to your warranty documentation for the specific coverage applicable to your equipment.

Warranty Exclusions

Extended Warranty coverage does not necessarily apply to every failure, component or circumstance. The following may be excluded, subject to the applicable warranty terms:

  • Accidental or physical damage.
  • Damage caused by misuse, negligence or improper operation.
  • unauthorised modifications or repairs.
  • Normal wear and tear or consumable components.
  • Damage caused by incorrect installation or unsuitable operating conditions.
  • Damage resulting from external electrical or environmental conditions.

How Warranty Support Works

If you need assistance with equipment covered by an Extended Warranty, our team can review the product and warranty details before arranging the appropriate support.

01

Contact ColdCo

Contact our team regarding the equipment issue.

02

Provide Details

Provide the product and warranty information required for verification.

03

Assessment

Our team reviews the reported issue and warranty eligibility.

04

Support

Appropriate warranty support is arranged where applicable.

Customer Responsibilities

  • Operate the equipment according to the manufacturer's instructions.
  • Ensure recommended maintenance and servicing are carried out.
  • Keep purchase invoices and warranty documentation safely.
  • Report qualifying issues as soon as they are identified.
  • Do not carry out unauthorised repairs or modifications.

Need Warranty Assistance?

If you have a question about your Extended Warranty or need assistance with your ColdCo refrigeration equipment, please contact our team.

+44 114 470 1242 www.coldco.com

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